Sapphire questioned over X1950 Pro for X1900 XT downgrade.

Posted By: Steve McBarnes - 05:08:52 Wed, November 14, 2007

I am in full support of Ladyhawk on this one. Her Sapphire X1900 XT failed on her and Sapphire attempted to convince her to let them replace it with a X1950 Pro. She was pretty sure that was a bad idea so she opened this thread asking for opinions. Most users correctly warned her to not accept the X1950 Pro because it does not perform as well as her old X1900 XT. In fact, the 2nd person person to reply linked to our comparison page for those two cards. (Thanks jmackay!)

She then took her case to Sapphire's forums where after making 4 posts in the thread she started, she was banned. In a show of [H]ard|Forum solidarity, snaggletooth opened up a thread to show support for Ladyhawk. This new thread has a poll and is connected to Digg right here. The goal here (which I support) is to Digg this up and hopefully get a satisfactory response from Sapphire.

What Sapphire tried to do is wrong. They attempted to satisfy a customer with an inferior product and they have thusfar done nothing to help their customer but make her wait for a X1900 XT that may never materialize. I encourage all of you to use your Digg powers to fight the "man".

24 Comments

Wednesday, November 14, 2007 6:10:21 PM

nick
guest

According to this website the X1900XT acheives 750 more marks on 3d mark 05...

If it were a HIS X1950pro they offered I would have taken it seeing as HIS offer there pro's with arctic cooling coolers and pre overclocked with 1.2ns ddr3. Even so still a bump.

Wednesday, November 14, 2007 7:06:36 PM

anonymous
guest

OH man I really think that sucks. Sapphire should just replace it. They are not one in the same. Oh they kicked her out of the forums too!!! Way to go sapphire go cry about someone complaining.
Yay I am first to post!! Gosh I need to register!

Wednesday, November 14, 2007 7:14:25 PM

anonymousP
guest

Wow. That moderator in the sapphire forum was an ass. He kept saying he understood that the x1950 Pro wasn't an upgrade and then kept calling it an upgrade.

"I didn't sit in high school math, I finished college."

Just goes to show education ain't everything.

Wednesday, November 14, 2007 7:19:52 PM

anonymous
guest

The long list of reasons not to buy Sapphire grows.

Wednesday, November 14, 2007 7:42:42 PM

anonymous
guest

Ahh maybe they don't have any 1900XT cards because they no longer make them.....maybe a 1950XT would be a better replacement.

Wednesday, November 14, 2007 8:44:19 PM

snaggletooth
guest

every potential graphics card consumer appreciates your support! let's have Sapphire explain themselves or fall from the list of potential companies we buy from.

Wednesday, November 14, 2007 8:58:47 PM

anonymous
guest

Well now, I was thinking about buying a SAPPHIRE card, but not anymore F*ck SAPPHIRE

Wednesday, November 14, 2007 9:19:01 PM

anonymous
guest

wow

Thursday, November 15, 2007 4:06:43 AM

Radiator
Senior Member

I'm guessing they're out of X1900 cards . But they could replace it with a X1950 XT or a XTX lol .

Thursday, November 15, 2007 8:25:16 AM

anonymousD
n00b

bad bad bad...

Thursday, November 15, 2007 12:17:14 PM

anonymous
guest

it is more reasonable to ask her pay a few bucks to get a 1950XT instead...

Thursday, November 15, 2007 3:37:29 PM

anonymous
guest

They should find her a card either equivalent to X1900XT or upgrade to something better. Over in the Nvidia camp, XFX, EVGA, BFG would have done it. I was planning to get the new 3870 that just came out, but I will definitely be avoiding the Sapphire brand.

Friday, November 16, 2007 1:10:07 AM

anonymous
guest

What a useless company. Never buying from them.

Friday, November 16, 2007 1:13:12 AM

anonymous
guest

wow i was just considering buying a sapphire card , forget that...

Friday, November 16, 2007 2:00:07 AM

anonymous
guest

Sapphire lost a few more customers here.

Saturday, November 17, 2007 9:57:04 PM

anonymous
guest

Lol, what a failure of a company.

Tuesday, November 20, 2007 12:11:18 AM

anonymous
guest

Damnit......I just bought one from newegg! IF I keep it it will be my last

Wednesday, November 21, 2007 5:26:56 PM

Frankster
guest

Thanks for this info. I'd rather not buy from a manufacturer who doesn't give a crap about its customers.

Wednesday, January 02, 2008 5:58:09 PM

anonymous
guest

I've just had a run in with Gr33nGecko, after buying a Radeon graphics card. He kept missing the point, accused me of drug taking, called me illiterate and mathematically inept, belittled my professional qualificaions and took the p*** out of a simple typing mistake. He still thinks this approach to customer support is acceptable.

Tuesday, January 22, 2008 5:20:10 AM

rastus101
guest

Thank goodness for sanity! Gr33nGecko, from SapphireTech forums, is insane! I knew if I searched on the web, there'd have to be others that have had similar trouble with Gr33nGecko. And I did, and here you are. I just had a run in with him too, he's a complete nutcase.

Thursday, March 20, 2008 1:14:28 PM

anonymous
guest

Gr33nGecko is the WORST moderator i've ever seen for a forum... totally unprofessional not to mention his stupid attitude...

Friday, May 09, 2008 8:01:59 AM

Sapphire forums, even if they are unofficial, are a disgrace to even the internet as a whole. Not only are the moderators (Gecko in particular) rude if you should inadvertently question their advice, but they also mislead Sapphire customers into spending money on extra components (usually an all mighty overkill PSU) when it's not necessary at all. I have bought one Sapphire card, and though it works, I can't say that I want to buy another product as long as insolent persons such as GG speaks on Sapphires behalf.

Saturday, May 17, 2008 3:57:31 AM

Gecko... what an apt name for such a worthless sack of crap.
No way am I buying from these assbandits again.
Gecko should be incinerated in a nice hot lava bath.

Sunday, June 28, 2009 7:16:51 PM

I have some pages backed up that show how cruddie he really is... like what he did to my signature w/o telling me... he deleted the posts that I had to try and cover it all up but I sent them to Sapphire... their reply was "We released him for rude and abusive behavior a while ago. We apologize for any trouble you experienced. We ask that you stop going to the forum he is running and advise others to do the same."
So, goes to show how bad he is really hated by Sapphire's HQ. ;-)

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