Problem

[lonegunm4n]

So, let me begin this saga.

A couple weeks ago, I bought a one month old HP Pavillion desktop (AMD Phenom III 8400, 4 gigs of Ram, 500 gig SATA WD HDD, etc.) off of a girl in one of my college classes for $200.

Not owning any PCI-e video cards (only card I have is an AGP 7800 GT), I did some research on the internet, and decided that the best card for me would be an 9800 GT. So, I looked all over the net, and found a company that sold recertified XFX 9800 GTs on ebay. Perfect, or so I thought.

I won the auction ($72.00), and spend $8 for Fedex Express shipping. Well, the card shipped out on Monday, and I got it yesterday morning. Happily, I cracked open the box, and saw the card sitting in it's anti-static baggy. I took the card out of the baggy, and flipped it over to read the back of it.

Well, poo. It said 9600 GSO. I started to freak. I flipped it back over, and looked at the graphics on the fan, and what do you know, 9600 GSO. I looked at the box itself, and it had a label on the side that plainly said: XFX 9800 GT 512MB, then listed the serial number for the card. I compared the serial number on my card to the one on the box, and of course, way off.

So, I called the people I bought it from (Grassroots Computers), and told them what had happened. The girl I talked to on the phone, said that she didn't understand how it happened, because the manufacter boxes the video card up, and sends it to them. Then, when someone wins one on ebay or buys one, they slap a shipping label on the box and mails it out. She said they don't even sell or have ever sold 9600 GSOs.

She said there were only two things that could be happening, either the manufacter screwed up, or I'm trying to pull a fast one. Anyway, she emailed me a Fedex shipping label, to send it back to them. She said if they find that it is an error on their part, they will gladly send me the correct card. She never said what would happen if they think I'm trying to scam them.

Anyway, I don't know how to procede next, or what to expect. Any advice I could get would be helpful.

Thanks.

[swedxza]

Naaa... it shouldn't be a problem mate. As long as you have the bill for a 9800 GT. Well, at least you shouldn't have anything to worry about, if they said they'll correct the problem. I'm sorry I can't help you much. Never bought anything from e-Bay... don't really trust them :(

[-RK]

1. Find out where they are based.
2. Find out if they have had any complaints in the past.
3. Find out who the manufacturer really is (if it's really XFX you might be better off calling them, their tech support is pretty good.)
4. Use your best judgement with the information at hand.


If they were supposed to be selling you a 9800gt and you got a 9600gso then you should return it, especially since the performance and price difference is fair sized. You can get a new 9600gso for less than that. It's just that you will want to know if you're really getting your money back. If you've got a record then you should be fine.

[lonegunm4n]

Well, we shall know on May 13th. Fedex lists that as the expected delivery date.

I'll keep everyone update as it goes on.

Thanks for the words of encouragement so far.